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Support

WebFiles has a complete online support system, and you can visit it at this link:
WebFiles Support.
Below is a list of frequently asked questions.

FAQs

Q. Can I change my plan once I've signed up?

A. Yes, all you need to do to change your plan is to select a new one on the Options page. If you're upgrading, you'll be able to add new Groups immediately.

Q. If I have more than one WebFiles account, can I use the same email and password to sign in?

A. Yes. You can use a different email if you want, but for convenience you can use the same email/password combo to manage multiple accounts. When you log in, all accounts registered to that email address will appear and you'll just need to click the one you want to open. Users, Files, and Groups are completely independent from account to account.

Q. I'm just seeing my Group headings. What happened to my files?

A. When you click a Group Heading, the files are hidden. Click it again to display them. On the Options page, there's a checkbox to show Group Headings by default. This can be useful once you've uploaded more files than can be displayed on the screen at one time.

Q. Can a File be in more than one Group?

A. Yes. You can mix and match Users, Groups, and Files in any way you want.

Q. Can I control the layout of how files within a Group appear on the Home page?

A. Yes. The Group Sorting feature allows you to control the order and indentation of how files appear. You can also use Group headings to further subdivide how your files are organized.

Q. If I give a user permission to add Files, will they automatically be able to add and delete Users?

A. No. File, User, and Group permissions are separate checkboxes. You have complete control over what your Users have access to. (By default, Users can only see and download Files in the Groups they belong to.)

Q. Can I use different email addresses for different accounts?

A. Yes. You can use a different email if you want, but for convenience you can use the same email/password combo to manage multiple accounts. When you log in, all accounts registered to that email address will appear and you'll just need to click the one you want to open. Users, Files, and Groups are completely independent from account to account.

Benefits

Use WebFiles to:

  • easily and securely distribute your documents, spreadsheets, PDFs, etc. to your partners, vendors, and customers
  • track how many times your users have logged in
  • upload new versions in seconds
  • organize your files into Groups and completely control user access

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